We pride ourselves on providing excellent customer service and will do everything we can for you to have a satisfying customer experience. If you have any questions about your order or need assistance placing an order, if you need to return or exchange products, or if you just have a question about our products, please feel free to get in touch!
Reach us by phone:
1 (425) 831-7001 (Local and International)
9am - 5pm PST, Monday through Friday
Contact us by e-mail:
Write us at the following address:
The Finest Accessories, Inc.,
349 East Third Street,
North Bend, WA, 98045, United States.
Or message via our secure online form HERE.
All of our products are 100% guaranteed. If for any reason or at any time you are not satisfied with your purchase, you may return your item for an exchange (shipping charges apply for exchanges outside the United States) or full refund with a complimentary return shipping label. When sending a return, please include a note with your contact information, reason for the return, and desired outcome. Returns should be mailed to Us at the following address:
The Finest Accessories, Inc.,
Attn: Returns Department
1410 W. Dolarway Suite 401
Ellensburg, WA 98926
Phone: 1 (425) 831-7001
Toll Free in the USA: 1 (888) 884-3653
For your convenience, We provide prepaid return shipping labels for returns and/or exchanges within the United States. Email email@example.com to receive your shipping label and we will provide you with an exchange, or a store credit for use on future orders, or a refund to your original form of payment. We estimate 7 - 10 business days to receive and process your return and/or exchange.
Buy Three Get A Free Gift Policy*
We take care of Our customers and value your loyalty. To show Our appreciation, We offer a standard promotion that for every three products purchased in one order on FranceLuxe.com, you will receive one complimentary gift of Our choice. The more products you buy, the more free gifts you receive!
*Due to changing inventory, We cannot promise specific accessories as gifts, but We do Our best to select wonderful gift items for you. Free gift promotion and retail discount promotions are not applicable for wholesale orders.
Sale Promotions & Adjustments
If an item you have purchased is reduced in price within two weeks of your order date, we will happily adjust the sale price for you. Please note that we can only make one sale adjustment per item and goods originally purchased on sale are excluded. Sale promotions are only valid for retail orders.
Regularly Priced Grab & Go Pony Products are excluded from the Holiday Sale.
Our email newsletter is sent to Our customers who have opted in to receive Our newsletter online. If you would like to receive Our newsletter or were unsubscribed by mistake, you may re-subscribe to Our newsletter by clicking HERE.
You may choose to opt out from receiving Our newsletter by contacting us HERE. You may also choose to opt out from receiving Our newsletter at any time by clicking the "Unsubscribe" link included at the end of every newsletter message, by emailing our friendly Customer Care team at firstname.lastname@example.org, or by sending a message via Our secure online form HERE.
If you need technical support, please feel free to call Us at 1 (888) 884-3653, 9am - 5pm PST, Monday through Friday.
When you place an order through the Website, We will maintain your Order Information for Our records unless and until you ask Us to delete this information. Retaining this Order Information facilitates administration of Our 100% guarantee on Our products and provides the mechanism for processing return and exchange requests and providing replacements and refunds of ordered items.
You have the right to access personal information We hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right (which you may do at any time), please contact Us through the contact information below. We respond to all requests We receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. We may ask you to verify your identity in order to help Us respond efficiently to your request.
To request that your personal information be corrected, updated, or deleted, please send an e-mail to email@example.com, or submit a request via Our secure online form HERE, or write to Us at: The Finest Accessories, Inc., 1410 W. Dolarway Suite 401 Ellensburg, WA 98926, United States.
Credit cards and payment
We accept Visa, MasterCard, American Express, Discover, PayPal, and AmazonPay. Our secure shopping cart system is driven by industry-leading technology including strong 256-bit EV SSL encryption for all sensitive data transmitted during your FranceLuxe.com visit.